FAQ

What is this network for training companies and what exactly does it do?

Very simply, we provide for training companies a service that advertises their business across the internet. We do so via a number of our premium training websites - such as eLearning.co.uk, TrainingDirectory.co.uk and Xyz.co.uk. We market your open courses, training locations, your full training portfolio and the arrangements for booking one of your in-house courses online and for free. The information we distribute is displayed to millions of visitors per year, printed in trade magazines, distributed to Google news and to thousands of prospective new clients via our regular opt-in mailshot. Furthermore, we are also an information resource, we are the main source of supply for many large national clients that are looking for new training providers. The entire system from client finding the trainer through to the course taking place is automated, seamless, professional and requires very minimal effort on the part of you, the training provider.

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What does it cost to be a training provider on your network?

Nothing whatsoever. Really, nothing. No fee EVER..!

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Where do you make your money if all this is free?

This is probably the question new partners to our network ask us the most. The answer is simple. First of all, the reason why we created our network in the first place was simply to formulate relationships with other training companies, mostly for self serving reasons. Xyz Training Group has terms arrangements with a number of national clients of whom we ourselves are contractually obliged to deliver for them a nationwide training program for their staff. Where we are not capable of delivering a certain course ourselves or where we do not have a geographical presence in the training location required, this is where we rely upon our network of training partners. From our partners point of view, you could say this is a win / win situation. We market your courses and your company across our network of premium training websites and we also buy training from you at the same time. As our network grows and as we build ever more features and distribution platforms we do intend to bring additional levels of membership to our network at some point, and some of these will cost money. After all, we have to pay for the development and web hosting somehow. However, any premium features and premium memberships we do bring in are and will always be optional.

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Why are you printing my company information, you do not have permission?

The usual explanation as to why a training companies details are being distributed and promoted by us is usually due to someone, normally an ex-employee of that company, signing up to our network and that company being unaware that this previously had taken place. In this instance, and if the new decision maker at that company does not want to retain the relationship with us, then they should simply drop us a line and explain their position, we'll be more than happy to either explain what it is we do and either provide access to their company account with us or remove the content as requested. Whatever the weather, it's easily resolvable, so please don't send us any amateur legal threat about litigation and time scales which we should adhere to for removing content. Please remember, that we cannot start deleting company information on the back of an email, for this could have come from anywhere. And we especially respond much better to friendly requests than from an angry sounding email. In very rare circumstances we may actually have the details about a training company that we inherited from a training directory we purchased some years ago. Again, we are happy to remove any content on request but please do remember that all content printed by us is publically available information and therefore not against any law.

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What amount of new business do you guarantee we will get?

We make no quantifiable guarantee, except that any paid membership you purchase with us (which is not obligatory) will bring you more in business than the cost of your membership. Aside from that, and with strict regard to our websites, we make no warranty about anything else and will not be held liable for anything which you believe has negatively impacted upon your business through the use of our services. We do not guarantee anything aside from the fact that we will distribute your company information and your courses across our platforms to the best of our abilities. In you signing up to our network, you agree to this and that you will not hold us liable for any error, omission or lack of service from us. We will do our best at all times, but won't be held liable for much else except of course when we enter into a binding contract to purchase training from you. Our "very fair" terms and conditions for the purchase of training services are covered below.

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Whats in it for me, the training provider?

First and foremost, it gives you free and massive exposure to your company and the training services you provide. In addition to that mentioned previously, we also dont hide your name and contact details from our visitors, if they book with you direct, we're just as happy. Furthermore, If your business doesnt have its own fully automated website with online enquiries and booking process, we create one for you automatically and for free. We will even host your domain name.

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Ok, Im signed up, what now?

Your training course management suite account allows you to set up your venues and your classroom courses (a job that has to be done only the once) and then you're ready to post your open courses, your in-house courses and anything else your company has to offer to the over 5 million visitors our site gets each year. We will then instantly display this information on our many training websites.

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And when you or your parent company books training from me, how does that work?

Every course you offer has a delegate rate and a wholesale rate, set by you, the course owner. When (and only when) we have our own delegates and national clients wanting to book on one of your courses or training offerings, we will then become your client and pay you directly. For this service, we would like to think we could enjoy a discounted price. Anything you can give us above 20% is fine. We like to think the service we provide and the potential volume of business we have to offer justifies that discount. There's no hanging around waiting for payment and, as our relationship develops, you then have the peace of mind that you will get paid without having to deal with all those enquiries that never turn into anything tangible. Some training companies have even done away with their support personnel altogether and simply allow us to manage all of their training enquiries. This is the extreme of course..

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How do my courses not become over subscribed?

The eternal problem. Albeit a nice one in contrast to being under-subscribed. The only answer we can give right now is to ensure that your data, especially your open training courses, is kept up to date. When you create an open course and you mark it as being "guaranteed to take place" then our system will open up our online payment vehicle to clients. We won't say it hasn't happened in the past where someone has paid for a course online only to find its either not happening or already full up - which does cause obvious problems - and so we do try and press home to training providers the need for regular maintenance of your account to ensure that the likelihood of this happening is kept to an absolute minimum. Any course marked as not guaranteed to take place won't cause an issue as we will always check with you that the course is going ahead before confirming with our client.

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How will I know what the state of delegate numbers that are on any of my open courses?

Obviously, the master list of who's attending your courses is down to you. But If someone makes an enquiry with you via our site, we send this enquiry to you immediately and with a click of a button you can tell us if its going to take place or not and if you have space. If they want to book and pay via us, you will receive both a telephone call and a fully comprehensive bookings pack via email from us the moment we have confirmed the booking with the client. Your course on our system will automatically reduce the available numbers on the course and this will be reflected to any new clients immediately. Furthermore, if you are taking your own bookings off our site, you have complete control over the course when you login, you can adjust numbers up or down, cancel a course or mark it as being fully subscribed. Every enquiry we receive, be that confirmed, pending or no longer required you will be able to view in your training course management suite. As ever, a culture of total transparency.

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