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FAQ’s (For Clients)

Please find below some of the more frequently asked questions put to us by our clients, if the answer to your enquiry cannot be found here please feel free to contact us here or call us on 0844 335 8882








Who are XYZ ?

Says Lowest Price Guaranteed, whats that?

Why should I trust you to deliver my training?

Ok, I’ve paid for a course, what now?

What else can I do once Ive logged into your system?

I’ve made an enquiry, can I manage this process myself and pay online etc?

I’ve heard that you also buy training on behalf of your clients if you don’t have a training centre nearby?

I am a human resources or training manager, what can you offer me?

If Ive used your company several times, can I have one login to manage both my old and new bookings?

What happens if I want to cancel?

Do you develop training courses for a specific need?

Tell me about private courses or courses for groups at my venue?

How can I pay you for a course I want to confirm?

When will I get my certificates?

Why does the price change depending on the delegate numbers?

Im in a desperate need for a training course, can you help?

I see you have something called dual or combined courses, whats that?

Why dont you have booking forms like other training companies?

When will I know if Ive passed?

How do I find out what delegates have attended what training course?

Whats the point of adding photographs of my delegates?

You appear to be advertising a lot of courses, are these all real?

What time does my course start?

Do you provide training at the weekends or out of normal office hours?

What happens if it all goes wrong?

Are the prices quoted with or without VAT?

Do you accept part payment from government or locally funded council training schemes?

How many delegates do you need to run a private course on my premises?

And how many persons can I put on a single course?

Why do you charge VAT when education is non-vatable?

How can I contact you?

Do you provide consultancy training services?

How do i log in to my account?